Salesforce Transformation Lead

Enterprise CRM & Digital Transformation Programme

Auckland | Hybrid Working | Enterprise Environment

About the Organisation

Our client is a globally recognised technology and consulting organisation delivering large-scale digital transformation, CRM, cloud and enterprise engineering solutions across banking, telecommunications, utilities, retail and government sectors throughout New Zealand and internationally.

With a strong reputation for delivering complex enterprise programmes, the organisation combines global capability with locally embedded teams across Aotearoa. The environment is collaborative, inclusive and outcomes-focused, offering the opportunity to work on high-impact transformation initiatives alongside experienced architects, delivery leaders, engineers and business stakeholders.

This is an opportunity to contribute to enterprise-wide customer and operational transformation programmes within highly regulated environments, helping shape scalable digital experiences and modern CRM capability at scale.

The Opportunity

We are seeking an experienced Salesforce Transformation Lead to drive the strategic delivery and evolution of a major enterprise Salesforce programme.

This role will sit at the intersection of business transformation, customer experience, architecture and delivery leadership. You will play a critical role in shaping CRM strategy, defining transformation roadmaps and leading cross-functional teams through large-scale enterprise change initiatives.

The position requires someone who can operate confidently across executive stakeholders, business units, technology teams and delivery partners while balancing strategic vision with operational execution.

This is a senior leadership role suited to someone with deep Salesforce ecosystem expertise and proven experience leading enterprise-scale transformation programmes within complex and regulated environments.

Key Responsibilities

• Lead the end-to-end delivery of enterprise Salesforce transformation initiatives

• Define CRM transformation strategy, capability roadmaps and delivery plans

• Drive alignment between business objectives, customer experience and technology outcomes

• Partner with senior stakeholders across business, technology and operations functions

• Oversee solution design, governance, delivery quality and implementation execution

• Lead multidisciplinary teams across architecture, delivery, engineering and change management

• Ensure scalable, secure and future-focused Salesforce platform capability

• Drive adoption of best practice delivery frameworks, agile methodologies and governance standards

• Manage programme risks, dependencies, vendor relationships and delivery outcomes

• Support organisational change, stakeholder engagement and transformation readiness activities

• Contribute to continuous improvement, innovation and platform optimisation initiatives

Indicative Capability Coverage

The successful candidate is likely to bring experience across several of the following areas:

• Salesforce Sales Cloud

• Service Cloud

• Experience Cloud

• Marketing Cloud

• CRM transformation strategy

• Enterprise integration ecosystems

• Customer experience transformation

• Data and reporting capability

• Platform governance and operating models

• Agile programme delivery

• Change and stakeholder management

• Enterprise architecture collaboration

Technical Skills & Experience

• 15+ years’ experience delivering Salesforce solutions within enterprise environments

• Proven experience leading large-scale CRM or digital transformation programmes

• Strong understanding of Salesforce platform architecture, ecosystem capability and governance

• Experience working across enterprise integration landscapes and distributed systems

• Exposure to cloud-native environments, APIs and enterprise platforms

• Strong stakeholder engagement and executive communication capability

• Experience managing complex programmes with multiple workstreams and dependencies

• Strong commercial, operational and delivery management capability

• Experience leading cross-functional teams within matrixed enterprise environments

• Experience delivering solutions within financial services, banking, insurance or other highly regulated industries highly regarded

• Strong understanding of compliance, governance, security and risk management considerations within enterprise technology environments

What We’re Looking For

• Strategic, commercially minded and delivery-focused

• Comfortable navigating complexity, ambiguity and enterprise-scale transformation

• Inclusive, collaborative and people-centred in their leadership approach

• Able to influence and engage stakeholders at all levels of an organisation

• Passionate about customer experience, operational improvement and technology transformation

• Focused on building scalable, sustainable and high-performing platform capability

Applicants from diverse backgrounds are strongly encouraged to apply. We value different perspectives, lived experiences and ways of thinking, and are committed to fostering an inclusive environment where people can thrive and do meaningful work.